Refund/Cancellation Policy

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Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Yuowl Labs will need formal notification in writing to the company's postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Yuowl Labs within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Refunds

Once your request is received and inspected, we will send you an email to notify. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.