Return & Refund Policy

1. Overview

At Yuowl Labs, we strive to ensure our clients are fully satisfied with our services. This Return and Refund Policy outlines the terms under which refunds or returns may be applicable for our software development, consulting, and other technology services.

2. Digital Services and Projects

Due to the nature of custom software development and digital services, refunds are generally evaluated on a case-by-case basis based on the specific milestones achieved and the terms agreed upon in the project contract.

• Advance Payments: Any advance payments made for project kickoff or specific milestones are non-refundable once the work for that milestone has commenced.
• Ongoing Retainers: For ongoing support or maintenance services, you may cancel at any time with a 30-day written notice, but previous months' payments are non-refundable.

3. Exceptional Circumstances

Refunds may be granted if:

• We are unable to deliver the agreed-upon project requirements due to technical limitations on our end.
• Both parties agree to terminate the contract prematurely, and an equitable refund amount for uncompleted work is negotiated.

4. Process for Requesting a Refund

If you believe you are eligible for a refund, please contact your project manager or email us directly with your project details and the reason for the request. We aim to review all requests within 10 business days.

5. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at [email protected].